Connector Details

Connector AttributesDetails
DescriptionServiceNow is a leading provider of cloud-based software solutions that enable organizations to digitize and automate their workflows, streamline operations, and enhance productivity. With its powerful platform for IT service management (ITSM), as well as solutions for customer service management (CSM), human resources service delivery (HRSD), and more, ServiceNow helps businesses modernize their processes and deliver exceptional service experiences. By centralizing and automating tasks, ServiceNow enables organizations to improve efficiency, reduce manual effort, and accelerate service delivery across the enterprise. The platform's scalability, flexibility, and robust capabilities make it a preferred choice for organizations looking to transform their business operations, drive innovation, and achieve strategic objectives. ServiceNow's commitment to innovation and customer success has established it as a trusted partner for organizations seeking to navigate the complexities of the digital age and thrive in an increasingly competitive landscape.
Connector TypeClass C


Feature NameFeature Details
Load StrategiesFull Load, Incremental Load
Metadata ExtractionSupported
Data AcquisitionSupported
Data PublishingNot Supported
Automated Schema Drift HandlingNot Supported

Source Connection Attributes

Connection ParametersData TypeExample
Connection NameStringServiceNowAPIConnector
UsernameString[email protected]
Bronze Schema (Optional)String
Silver Schema (Optional)String

Connector Specific Configuration Details

  1. Servicenow connector has optional values such as Bronze Schema and Silver Schema

  2. Steps to configure Full Extraction and Incremental Extraction
    Full Extraction
    Configure a full extraction by setting IncludeInLoad = 1 for the desired objects in state.ObjectList.
    Incremental Extraction
    An incremental extraction uses the sys_updated_on column as the watermark and the sys_id columns as the candidate key. This update statement will configure the objects to extract incrementally.

  3. Ingestion
    Empower is designed to ingest ServiceNow data into the delta lake using the standard ingestion process. Configure delta lake ingestion by setting DeltaIngestion = 1 for all objects and fields in state.ObjectList and state.FieldList.

  4. Servicenow connector connection string:

  5. More details around this connector

Screenshot To Use Connector